WHAT ITEMS ARE PROHIBITED AND CAN’T BE DELIVERED THROUGH POTAIL?
Potail cannot deliver certain items for legal or safety reasons. Be sure to check the following information before you order a product!
Some products are prohibited due to exporting country, importing country or transportation regulations. In addition, items ultimately destined for Cuba, Iran, North Korea, Sudan, and Syria and any other country subject to US or international embargoes are prohibited. Also, shipments destined to certain prohibited persons and entities are also excluded from the Potail service.
Products that cannot be safely shipped include flammable products or dangerous items, e.g., products that are toxic or that may catch fire or explode during shipment. This category includes some everyday products such as aerosols and certain cosmetics.
WHAT HAPPENS TO PROHIBITED ITEMS?
If you order products that cannot be legally exported (such as night vision equipment or surveillance cameras) or that cannot legally be sold (such as marijuana or other illegal drugs), we are not able to return those items to the merchant or ship them to an alternative address. You should be aware that they are subject to seizure by law enforcement authorities who may investigate further.
It is then your responsibility to :
- arrange a return to the merchant, or
- advise us to dispose of the product.
CLICK ON THESE LINKS FOR THE DETAILED LISTS OF ITEMS THAT CAN’T BE DELIVERED
In these links, we have provided for your guidance detailed lists of products that cannot be shipped. We have tried to make the lists as complete as possible, but they are not necessarily exhaustive. There may be other items not specifically named which fall into one of the following categories.