* Dimensional Weight(kg) = Width(cm) x Length(cm) x Height(cm) / 5000
* Dimensional Weight(lbs) = Width(inch)x Length(inch) x Height(inch) / 139
* 1lbs = 0.453592Kg
5. Custom duties, surtax or quarantines can be occurred at the custom procedure regarding commodity and declared value.
6. We are not responsible for any delays such as customs or other local related matters at destination country.
7. If your goods arrive in Australia by mail and have a declared or assessed value of AUD1000 ( inclusive of freight charge ) or less, the goods may be imported free of duty, taxes and import processing charges. Duty tax rate may vary on each item, for more information regarding import duty tax, please refer www.customs.gov.au
8. Tariffs such as duties, surtax and extra charges for special treatments are not included. These must be paid before domestic delivery.
9. Domestic delivery will not be completed until the payment of duties.
Special cares will be needed for large size packages(over 100lbs(45.5Kg) of total weight, over 1m length of longest dimension or over 150cm of total dimension). In this case POTAIL will transfer your items to large size parcel services or special delivery services(i.e. Sole shipping by pick up trucks) and extra fees can be occurred at the point of arrival
10. Some areas may be charged additional fees due to the characteristics of your country. Potail follow the DHL rules. If you want more information about Remote Area please click hear.